by Jeff Yablon | Dec 2, 2010 | Search Engine Optimization SEO
When Google is your daddy, justice is swift. But why does it have to be one of those “because I said so” kind of parents? As I mentioned earlier this week, there’s a no-goodnik who figured out that by providing the worst-possible customer service he...
by Jeff Yablon | Nov 29, 2010 | Business Process, Marketing, Search Engine Optimization SEO
You know the inmates are running the asylum when The New York Times devotes a very long article to a subject. Yesterday, a Sunday Magazine-length piece ran in the Times, telling us “all about” how being really, really bad at customer service can be a...
by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
by Jeff Yablon | Nov 15, 2010 | Business Process, Content, Marketing, Search Engine Optimization SEO
Sometimes The Lights Are Shining On Me. Other Times I Can Barely See. And when you work on business change I’ll bet It Occurs To You What a Long Strange Trip It Can Be. As much as I write about business change and as many times as I’ve held the music...
by Jeff Yablon | Nov 10, 2010 | Search Engine Optimization SEO
A few months ago, Google started a push for faster web pages. You can read the details here, but the short of it is that page loading speed has become part of Google’s formula in deciding what web sites and pages “matter” on the Internet. Search...
