by Jeff Yablon | Oct 18, 2013 | Influency
While we don’t list it with design, development, optimization, content, and media, customer service is an integral part of Influency. If your customers, clients, and prospects don’t trust you—or even worse, mistrust you—word will get around and...
by Jeff Yablon | Feb 8, 2013 | Customer Service, Influency
Infleuncy is a tricky subject. Unless it isn’t. Be everywhere, all the time, be ready to handle your customers’ needs, and unless you’re after negative influency, never accuse your customers of committing fraud. I’m a long-time Verizon Wireless...
by Jeff Yablon | Sep 18, 2012 | Customer Service
Dear Verizon Wireless: WHAT ARE YOU DOING DISABLING AN APPLICATION INSIDE MY PHONE??? Imagine you’re sitting in a New York City Taxi Cab. NYC Cabs are one of the places where NFC payments can be counted on to work, and as an owner of a Galaxy Nexus SmartPhone,...
by Jeff Yablon | Apr 19, 2012 | Business Process, Customer Service
Yesterday, this very short message showed up in my inbox: i need to access the Verizon wireless internal systems It found its way to me through our Contact Us page, and I was so incredulous I did a little research. That research led me to this public document at the...
by Jeff Yablon | Jan 12, 2012 | Customer Service, Media, Search Engine Optimization SEO
When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you...
