by Jeff Yablon | Jan 14, 2011 | Customer Service
One more run at the wisdom of Julien Smith: Our final “Julien Smith is brilliant” angle? Customer Service. Last week I wrote about Julien Smith’s common-sense diet plan. Based on a few simple ideas, it’s a great place to start if you need to...
by Jeff Yablon | Jan 13, 2011 | Search Engine Optimization SEO
Want Proof that Older People Are Smarter Than Younger People? Just read this article from The New York Times. Or ask Louis CK. The dude gets life. And Marketing. Turns out that younger people, given to choose between pizza, sex, or a good old fashioned “atta...
by Jeff Yablon | Jan 12, 2011 | Customer Service, Media
Have you ever had a customer service representative, immediately after doing the opposite, speak the words “I hope I’ve provide you outstanding customer service today” as your contact with them ended? Of course you have. Not actually providing...
by Jeff Yablon | Jan 11, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
Let’s continue the Julien Smith love-fest. Today’s “Julien Smith is brilliant” angle? Business Change. Last week I told you about Julien Smith’s common-sense diet plan. It’s based on a few very simple ideas, and if you need to lose...
by Jeff Yablon | Jan 10, 2011 | Search Engine Optimization SEO
OK, the answer’s obvious, right? You are a smart person, so there’s no difference at all. Me, though, maybe you aren’t so sure about. Ben Horowitz isn’t so sure smart people make the best employees. Or more to the point, the very successful...
