Monthly Archives: November 2011

“STEAL THIS ALBUM” (Elvis Costello)

Artists make money by selling their art. Or maybe they make money by performing it. Or selling merchandise. Elvis Costello says his art costs too much, and you shouldn’t pay for it.

Elvis Costello (née Declan Patrick MacManus) is a musician. You probably know his work, both because Elvis Costello had a string of radio hits once upon a time and because he’s branched out in so many directions that almost anyone who listens to music would almost have to have heard his stuff.

Yesterday, Mr. Costello told his fans that they shouldn’t buy his latest release. And at over $200 for a CD, a DVD, and a vinyl record album, the set sure is expensive. But why would an artist tell his fans not to spend their money on his stuff?

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Posted in business change

WordPress Cuts Google Out. Here Come The Advertising Wars

Anti-Trust? I don’t think so.

Google, a company that’s become so big in the advertising business that to many people it feels like the Big G is the advertising business, just got a competitor. Wait for it …

It’s WordPress.

WordPress, a site with a Google PageRank rating of 9 (only Google and a couple of other sites get a 10) and the 18th busiest site in the world as of this writing, has decided to start selling advertising directly, cutting Google out of the advertising revenue for web sites hosted by WordPress.

This is huge. It’s business change to the Nth degree. In fact, if you look at those rankings you’ll see that the only site with more traffic than WordPress and in a position to sell advertising is Google’s own Blogspot. Everyone else is huge, and can RUN advertising, but WordPress.com hosts sites from millions of other companies, all looking to monetize their traffic. WordPress is thinking “why give Google all that revenue when we can get it ourselves?”

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Posted in business change

The Wrong Way To Do SEO

The Wrong Way To Do SEO (A Very Blue Channel)

Last week, a friend and client asked me to comment on the Search Engine Optimization Services being provided by a company that was pitching their wares to her company. The chart you see is that SEO company’s offering. I told her that this company was trying to rip her off.

Not a surprise, of course; SEO and Marketing Services are what we do at Answer Guy Central, and I’d rather you, my friend, and everyone else hire us than another SEO company. But take a look at that chart and I’ll bet you’ll see a few problems with the way this company was proposing to do my friend’s Search Engine Optimization work.

I’ll lay it out for you: the setup cost being charged by this other SEO company is the same regardless of which of their three tiered SEO plans you select. That’s fine; in fact, we charge the same set-up fee at all plan levels, too. Of course, our up-front fee for getting your SEO rolling is generally zero.

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Posted in Search Engine Optimization SEO

Thanksgiving Pot Luck Dinners and Lasek Eye Surgery

Pot Luck Dinners and Lasek Eye Surgery

Here in The States, today is “Thanksgiving Eve”. It’s the day before a long holiday weekend. And many people are looking for a way to make that weekend just a little bit longer.

How about a Pot Luck Dinner at the office of a Lasek Eye Surgeon?

I received the above invitation by virtue of being on the mailing list of the Lasek Eye Surgeon Who Wants to Run a Non-Sexual Escort Service (you may remember that I turned down the opportunity to do this gentleman’s Search Engine Optimization earlier this year). And I gotta say: Bravo! This is the very definition of Long-Tail Marketing.

Sure, it makes me think of that painful scene from the old Woody Allen movie, Broadway Danny Rose, where a group of misfits with nothing in common but a mutual acquaintance with the title character get together for Thanksgiving. But Danny Rose understood long tail marketing back then, and this Eye Surgeon understands it today.

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Posted in business change, Search Engine Optimization SEO

Facebook’s 4.74 Degrees of Separation

Social Networking, Depression, and Isolation

SEO on Social Networking, Isolation, and Depression

 

Almost two years ago, I told you that rather than bringing people closer together, social networking causes isolation and depression. Here at our little a-few-thousand-visitors-per-month outpost, that story attracts visitors, every day, even now (proving, again, that this research on the half-life of an Internet link is flawed).

If you can read the tiny second graphic above, you’ll see that the big three search engines rank that two-year-old piece pretty well for the phrases “social networking isolation” and “social networking depression“, despite it being the one and only time I’ve talked about the topic. That speaks, of course, to the way we do Search Engine Optimization at Answer Guy Central, and of course to the validity of our ideas about long-tail marketing.

Now here’s a new idea: Six Degrees of Separation? That’s so pre-social networking.

A new study shows that there aren’t six degrees of separation any longer. At least, there aren’t that many degrees on Facebook. At the world’s favorite social network, there are just 4.74 degrees separating a person chosen randomly from another random person.

If you read that article, you’ll see that there are some questions as to the methodology of the study, not the least of which is that it was conducted specifically on Facebook users. That’s called “using a self-selecting sample” and speaks to a point I’ve made several times here: statistics lie. But it also makes something clear: social networking in general and Facebook in particular are genuinely shrinking the world.

There’s good and bad in that. A genuinely smaller world is more likely to come up with solutions to problems like war and famine; the brighter the light shined on a problem, the better chance there is at solving it. But the bad side is that with so much information flying about between so many people and so much background noise as a result, it’s harder than ever to be heard—or found.

Do I need to say it again? Well, yes, sure I do, both because I want to be heard and because I want you to be:

Search Engine Optimization matters. Want to know how? Contact me, right now:

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Posted in business change, Search Engine Optimization SEO

Apple’s Siri Can Run on Any SmartPhone, Any Computer

You’ve seen those commercials, right? People with the latest version of the iPhone just speak and things magically happen, courtesy of the very cool (I’m not kidding; it is very cool) Siri Virtual Assistant software built into the iPhone 4S.

Apple, when asked if Siri would be coming to earlier versions of the iPhone, said it couldn’t be done; the newest iPhone is so more powerful than even its most recent predecessor that Siri won’t run on it—or won’t run in a way that’s up to Apple’s performance standards.

Did you wonder if Apple was telling the truth about that? Wonder no more. Apple lied. Siri can run on almost anything.

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Posted in business change, Customer Service

You Know That Hot Teacher? Now She’s Running a Porn Website

I got it bad, I got it bad, I got it bad. I’m hot for teacher. And if you were a student in Stockton CA, that lyric from the old Van Halen song could have taken on a whole new meaning.

Forget whether you like this video (it’s one of my favorites of all time), whether Van Halen’s music is your cup of tea, or what you think of pornography in general. Business change meets pornography, ethics, privacy issues,and some old schoolboy fantasies when a teacher and a police officer start and run pornography web sites.

Let’s focus on those business change issues.

The story here is that a teacher and a cop really were running pornography web sites. They admit as much. The teacher has pretty much dropped out of sight, the content on the web sites has been taken down, and the Facebook fan pages have disappeared, but the police officer, now retired, is being pretty open and unapologetic about the whole thing. And why not? “Ethics” is a broad topic.

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Posted in business change

Customer Service Done Wrong: Apple Personal Pickup

The Apple Store, Fifth Avenue, New York City

Late Night Crowd at The Apple Store, Fifth Avenue New York City

If you’ve never been to The Apple Store on Fifth Avenue in New York City, you’re missing something that can only be called “impressive”. Empty, this place is beautiful. Full of people, as it typically is even in the middle of the night (Apple keeps this store open 24 hours a day), it’s amazing. And loud. And a little intimidating.

And for the first time, I noticed last night, incredibly badly run. If Steve Jobs was still with us, he’d be appalled.

A few days ago, Apple added an element of customer service to The Apple Store and the iPhone/iPad Apple Store App that was supposed to improve customer service. I needed a charger for a Macbook, and last night tried out the new “order on-line, pick up in-store” feature that Apple’s dubbed Personal Pickup.

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Posted in Customer Service

Friends and Enemies on LinkedIn, Other Social Networks

Linked In Connection with a Verizon Marketing Executive

Last week, I received a connection request from someone I used to work with. This guy was a couple of levels above me during my stint at Verizon Communications, and frankly, we didn’t have a great relationship.

In fact, when I was offered a very big promotion elsewhere in the company, this guy went out of his way to squash it, effectively ending my short career at Big Red. Things have worked out just fine, but I’ve never thought very highly of this person.

And then last week, he asked to connect with me on LinkedIn. Call it what it is: I was shocked.

But on reflection, there’s no reason to be surprised when someone from your past connects to you on a social networking site, and in the case of LinkedIn, where the name of the game is fostering a community of people who maybe … just maybe … can help you in one way or another, the old adage about keeping your friends close and your enemies closer applies.

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Posted in business change

Who Knows What You Want to Find? Google, Bing, or YOU?

When you search for something on the Internet, do you use tools that know what you’re looking for? Search Engines hope so, both because they maximize advertising revenue by guessing correctly and because by getting what you want right they convince you you’re using the best search engine.

Bing wants you to stop relying on them to decide what you want to see.

Bing has rolled out something called Editor’s Picks, claiming that this feature is smarter than plain search. And I guess I like the idea of having a seamless gateway to information that’s been cultivated for you by some expert authority— preferably human—rather than search engine software. But that’s where the idea of Bing Editor’s Picks breaks down.

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Posted in Search Engine Optimization SEO

Journalists Tweet, But They Still Don’t Care What YOU Think

David Pogue doesn’t care what you think.

Actually, that’s false. Pogue, tech columnist for the New York Times and ever-more-omnipresent TV guy, does care what you, his readers, think. And he’s constantly asking via his account on Twitter. But according to a new study by the Pew Research Center published at journalism.org, he’s very much in the minority.

Kudos to Dave Pogue. One of the most visible (and with over 1.4 million followers, measurably popular) journalists around, David Pogue was upset when I wrote a couple of years back that he had lost his way. I mean, genuinely upset. I’ve had an arm’s-length relationship with Dave for quite a while borne of my two terms as President of The Computer Press Association, but we’re not in close enough touch that you’d think he would have noticed that article, let alone comment on it.

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Posted in business change

Cheaper International Calls! AT&T Makes Real Business Change

When AT&T makes your long distance phone calls cheaper, you know there’s real business change happening. When AT&T makes international calls placed from your cell phone a lot cheaper, business change has EXPLODED.

And that’s exactly what’s happened. AT&T has released a SmartPhone app that gives you international phone calls for as little as four cents per minute.

This may not matter all that much to all that many people; sure, there are about a gazillion international phone calls placed every day, but I’d say with some confidence that most of the calls placed by most Americans are to other people in the USA. Nevertheless, AT&T was charging a tremendous amount of money for these calls, and now they’ve thrown that revenue away.

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Posted in business change

A New York Times Author on SEO, SEM, Where They Intersect

If you haven’t jumped on the SEO bandwagon just yet, you’re forgiven. You may not forgive yourself so easily when getting ranked via Search Engine Optimization has gotten completely away from you, but SEO (Search Engine Optimization) and SEM (Search Engine Marketing—often a discussion about marketing via Google AdWords—are surrounded by enough misunderstanding that holding off on this business change might seem prudent.

It’s not, and if you’re ready to mount an SEO campaign (or learn about your options), you should contact us, but in the meantime, a story:

Yesterday, a story ran in the New York Times, all about the Internet Marketing efforts of a furniture maker in Bridgeport, Pennsylvania. The story is noteworthy for its candor, noteworthy for how real it makes SEO and SEM, and noteworthy for what it says about the expense of Internet Marketing. Paul Downs Custom Conference Tables is spending $500 PER DAY on Google AdWords. Mr. Downs makes beautiful tables, at a high price, running a not-so-small manufacturing operation, but I think it would still be fair to call Paul Downs Custom Conference Tables “a small business”.

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Posted in business change, Search Engine Optimization SEO

I Know What You’re Reading. Facebook Told Me. WHAT Privacy?

Once more, with gusto: THERE IS NO SUCH THING AS PRIVACY. Say it again: privacy, if there ever was such a thing, is dead. Facebook has killed it.

I’m not just picking on my least favorite social network. This morning, I logged on to Facebook and saw something I’d never seen before:

Facebook "Recently Read Articles"

Yesterday, one of my Facebook friends read an article. At Yahoo! News. About Joe Paterno. And another read an article at the same place about the deals Wal-Mart will be offering on Black Friday.

(Update: On November 10, I saw a similar issue with Facebook and The Washington Post; not surprisingly this disrespect for your data privacy isn’t just a Yahoo! thing.)

Holy Cow. Good thing they weren’t at TMZ reading about Lindsay Lohan, or I’d have altered opinions of them.

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Posted in business change

Social Media, Engagement, Blogging and Negative Opinions

Last week, I wrote a piece about an article I spotted at NBA.COM. In that blog post, sports commentator David Aldridge expressed his opinion about the ongoing stand-off between NBA players and owners. I took exception to the piece running at NBA.COM (as opposed to at the web site of TNT, Mr. Aldridge’s employer), and Aldridge complained. You can read our exchange on the matter of David Aldridge, Journalism, and who owns NBA.COM, here.

I don’t know David Aldridge personally and am only slightly familiar with his work. I have no ax to grind. Aldridge fell into my sites as a matter of random circumstance, and I wrote about his piece because it was interesting and because it seemed important in this era of hard-to-define-and-understand business change that I comment. I expected him to notice, and I’m glad he responded, even though we never got to a point where we agreed with each other.

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Posted in business change