by Jeff Yablon | Nov 21, 2011 | Business Process, Customer Service, Media
You’ve seen those commercials, right? People with the latest version of the iPhone just speak and things magically happen, courtesy of the very cool (I’m not kidding; it is very cool) Siri Virtual Assistant software built into the iPhone 4S. Apple, when...
by Jeff Yablon | Nov 18, 2011 | Business Process, Content
http://youtu.be/-4GZFbCqx18 I got it bad, I got it bad, I got it bad. I’m hot for teacher. And if you were a student in Stockton CA, that lyric from the old Van Halen song could have taken on a whole new meaning. Forget whether you like this video (it’s...
by Jeff Yablon | Nov 17, 2011 | Customer Service, Design
If you’ve never been to The Apple Store on Fifth Avenue in New York City, you’re missing something that can only be called “impressive”. Empty, this place is beautiful. Full of people, as it typically is even in the middle of the night (Apple...
by Jeff Yablon | Nov 16, 2011 | Business Process, Marketing
Last week, I received a connection request from someone I used to work with. This guy was a couple of levels above me during my stint at Verizon Communications, and frankly, we didn’t have a great relationship. In fact, when I was offered a very big promotion...
by Jeff Yablon | Nov 15, 2011 | Search Engine Optimization SEO
When you search for something on the Internet, do you use tools that know what you’re looking for? Search Engines hope so, both because they maximize advertising revenue by guessing correctly and because by getting what you want right they convince you...
