by Jeff Yablon | Oct 5, 2012 | Customer Service
If you’re a regular reader, you might remember this story about Beyoglu, a Mediterranean restaurant on New York City’s Upper East Side. Either way, let me summarize: a few months back I described the indecipherable policy about bread and customer service...
by Jeff Yablon | Oct 3, 2012 | Business Process, Customer Service
This week, I’m in Los Angeles, attending the West Coast Memorial at UCLA for Dr. Barbara Yablon Maida. As I encounter more and more people with similar opinions of and feelings about my sister, it’s no surprise that I find myself thinking about perception...
by Jeff Yablon | Sep 28, 2012 | Business Process, Content, Marketing, Media, Search Engine Optimization SEO
The Pantless Weasel is back, and just in time. We’re getting ready to really peel back the layers of the onion of search engine optimization and long tail marketing here at Answer Guy Central, and Dilbert’s Scott Adams has decided to help, jumping on the...
by Jeff Yablon | Sep 27, 2012 | Business Process, Development
Quite a few years ago, I ran into Deb Triant, who at the time was President of Adobe. We spoke for about thirty minutes, and embarrassing as this is, I didn’t know how highly placed a person I was speaking with when I shared—emphatically—my opinion that Adobe...
by Jeff Yablon | Sep 25, 2012 | Business Process, Design
Just when I was feeling all warm and fuzzy about Apple . . . So by now you’ve heard all the opinions on Apple’s iPhone 5. Maybe you’re one of the several million people who’s already bought one. Maybe you don’t care about the fact that...
