by Jeff Yablon | Jun 29, 2011 | Business Process, Customer Service
Don’t you love a bargain? I practically jumped out of my shoes when my local CVS gave me a free bottle of vitamins last week. Of course, first I read the fine print on the coupon that came out of the register when I used my CVS Extra Care Card. And no kidding:...
by Jeff Yablon | Jun 28, 2011 | Business Process
One of my clients just made the switch to an Android phone. He’s a technology consultant and über-geek, and so he understood that in going Android he’d need to make some decisions about how he uses bandwidth on his wireless device. If he stays with the...
by Jeff Yablon | Jun 27, 2011 | Business Process, Marketing, Search Engine Optimization SEO
Does the idea of Search Engine Optimization make your skin crawl? Do you think SEO is snake oil? Let’s go all in: Does SEO Disgust You? Mark Schaefer at BusinessesGrow.com is disgusted by SEO. But unlike people who think SEO doesn’t work, or is some odd...
by Jeff Yablon | Jun 24, 2011 | Marketing, Search Engine Optimization SEO
When Dilbert starts talking Black-Hat SEO, you know something real is happening. This is today’s Dilbert. And while Dilbert’s pointy-haired boss probably doesn’t get it, you can bet that Dilbert and his creator Scott Adams sure do. Search Engine...
by Jeff Yablon | Jun 23, 2011 | Business Process, Media
STOP DOING DUMB THINGS IN PUBLIC! As beautiful a place as Santa Barbara, CA is, there’s something very, very ugly happening there. Social Intelligence, a company that supports the human resource function at other companies, has started selling intelligence it...
