by Jeff Yablon | Oct 25, 2012 | Business Process, Development, Marketing, Media
Little computer. Small, but in no way “little” chip running it. Look! Up in the sky! It’s a Bird! It’s a Plane! It’s . . . Google wants you to think the Samsung Exynos 5-powered Google Chromebook is “Ready When You Are”. The...
by Jeff Yablon | Oct 24, 2012 | Customer Service
I have a very simple message today. This post has no shiny picture to lure people, and isn’t being nearly so aggressively Search Engine Optimized as much of what I write. It’s just . . . a story. Customer Service is hard. OK, maybe not. Customer Service...
by Jeff Yablon | Oct 23, 2012 | Customer Service, Influency
Sometimes, pushing is the wrong strategy. Of course, if you believe that “the squeaky wheel gets the grease”, you push. You push all the time. You explore. As I’ve heard pointed out in various ways by many people, “little boys just can’t...
by Jeff Yablon | Oct 22, 2012 | Business Process, Media
I find The Big Bang Theory to be an example of incredibly unfunny television. Of course, tens of millions of people disagree with me; The Big Bang Theory is one of the most popular programs on television and has been for several years. But what if you had to pay to...
by Jeff Yablon | Oct 19, 2012 | Business Process, Customer Service, Marketing
Coincidences are what make life interesting, don’t you think? Not an hour after I posted yesterday’s story on Banking, e-Commerce, and Merchant Accounts, I was in the car, listening to that quaint old thing we call “radio”, and a commercial...
