by Jeff Yablon | Oct 11, 2016 | Business Change Highlights
Last week, Google introduced their new Pixel and Pixel XL phones. I’m waiting for mine to arrive, which is kind of amazing all by itself; I got off technology’s bleeding edge quite a few years back. That has nothing to do with Google Assistant Privacy. The...
by Jeff Yablon | Mar 29, 2016 | Business Change Highlights, Content, Marketing
The magic of perspective is … well, it’s magic. Nowhere is this more true than in geopolitics, or in content marketing. I was reminded of just how important this magic of perspective thing is a few weeks ago, when a friend of a friend posted this video...
by Jeff Yablon | Mar 9, 2016 | Business Change Highlights, Business Process
Sometimes, you’re just too fat. There, I said it. And while both people of girth and the politically-correct might get all up in arms about it, the question of what happens when you are too fat is an important one to ask about. Maybe it’s unfair of me to...
by Jeff Yablon | Feb 9, 2016 | Business Change Highlights, Customer Service
It may sound obvious, but customer service matters. Unfortunately, today I found out that at The United States Postal Service, customer service is a complete oxymoron. Which might sound obvious too. The USPS has had more than its share of customer service issues for...
by Jeff Yablon | Jan 25, 2016 | Business Change Highlights, Customer Service
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
by Jeff Yablon | Jan 11, 2016 | Business Change Highlights, Marketing
The 101 Best Email Subject Lines of 2015 are here. Unless they’re really the 101 best email subject lines of 2014 or the best email subject lines of all time. Or, of course, unless they’re crap. Having fun yet? The folks at Digital Marketer helpfully...
