by Jeff Yablon | Dec 17, 2015 | Business Change Highlights, Business Process, Customer Service
Yesterday I broke a ceramic candlestick. You’ve probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I’m hoping you’ll never see it again, because I suspect that the next...
by Jeff Yablon | Nov 18, 2015 | Business Change Highlights, Content, Design
A couple of months ago, we told you that design is dead. This isn’t strictly true, of course, but in large part the proliferation of Internet content and the ways it’s produced has homogenized content to the point that the idea of design being dead has...
by Jeff Yablon | Nov 5, 2015 | Business Change Highlights, Influency, Marketing
Let’s talk about a word you think you understand—but probably don’t. Courtesy of our friends at Microsoft OneDrive, today’s subject is the word unlimited. Yesterday, Microsoft announced that previously unlimited storage accounts at their cloud...
by Jeff Yablon | Oct 23, 2015 | Business Change Highlights, Business Process, Content
Over forty years ago the Corleone family make a few offers that couldn’t be refused. This week, Youtube proved who’s the Godfather of the Internet. YouTube Red And The Offer You Can’t Refuse Youtube Red is coming next week, and it’s a big...
by Jeff Yablon | Aug 19, 2015 | Business Change Highlights, Business Process, Design
By nature, the shape of business change is in flux. Yesterday, Google gave that statement a literal meaning. Seems like the shape of business change is now round. This isn’t as trivial as it might seem. Whether we’re talking about coopetition or the...
by Jeff Yablon | Aug 17, 2015 | Business Change Highlights, Business Process
Five years ago, President Barack Obama proved himself the ninja master of business negotiation, getting British Petroleum to commit twenty billion dollars to a clean-up fund for their disastrous oil spill in 2010. This despite BP’s statutory liability being...
