by Jeff Yablon | Sep 14, 2012 | Business Process, Customer Service
Early this week, the folks at GoDaddy managed to break literally millions of web sites, simply by screwing up the DNS tables they maintain—or by being hacked. There are conflicting accounts of what happened at “NoDaddy”.This got me thinking. One of the...
by Jeff Yablon | Sep 13, 2012 | Business Process, Design
See this smile? It’s Apple making $100 million in ancillary revenue, all while staying on the right side of European lawmakers. In Europe, where all SmartPhones are mandated to have the same MicroUSB connector that so many phones in the States and elsewhere...
by Jeff Yablon | Sep 12, 2012 | Business Process, Customer Service
What do you do when all of a sudden, your web site disappears? After you stop hyperventilating, you pick up the phone and start screaming at everyone you know who had anything to do with it. The designer. The code team. The company that “hosts” your site....
by Jeff Yablon | Sep 11, 2012 | Business Process, Content, Media, Search Engine Optimization SEO
How easy is it to “game the system” on review sites like Yelp? To find out, just have the President of the United States visit you and give him a bear hug. This story has been all over the news, so aside from liking the surprised look on President...
by Jeff Yablon | Sep 7, 2012 | Business Process, Marketing, Media
I have a habit of pointing out things that I think are bad. It can sound really negative, and I often fail to move forward by pointing out what the positives are from seeing and acting on—or against—these things I notice. We’re going to start changing that,...
