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Google Chromebook: Computer, Phone, or Toy?

by Jeff Yablon | Oct 25, 2012 | Business Process, Development, Marketing, Media

Little computer. Small, but in no way “little” chip running it. Look! Up in the sky! It’s a Bird! It’s a Plane! It’s . . . Google wants you to think the Samsung Exynos 5-powered Google Chromebook is “Ready When You Are”. The...

Verizon Has Made My Head—And Likely YOUR Wallet—Hurt. A LOT

by Jeff Yablon | Jun 13, 2012 | Business Process

Your phone calls just became free. So did your text messages. Sounds great, right? Guess again. If you’re a Verizon Wireless customer, your prices, under the guise of Verizon Wireless making plans that are theoretically less expensive, just went up. WAY up. If...

Big Changes Happen . . . Right At This Site

by Jeff Yablon | Mar 26, 2012 | Business Process, Customer Service, Design

What the heck have we done to Answer Guy Central? Unless you’ve never visited us before, you’re rubbing your eyes right now, wondering what happened to the design of this web site. What happened to that simple design and the handful of buttons? Well, we...

SmartPhones, Apps, Power Consumption, and Customer Service

by Jeff Yablon | Mar 20, 2012 | Business Process, Customer Service

Despite the fact that my Galaxy Nexus SmartPhone has a screen resolution that rivals desktop computers, there are some things that all those pixels just don’t represent very well. For example, here’s Answer Guy Central as seen on the Galaxy Nexus: Looks...

QR Codes Turn Out To Be Useful! (If You’re Drunk)

by Jeff Yablon | Mar 16, 2012 | Business Process, Customer Service

If you’re drunk in a bar in Michigan this Saint Patrick’s Day and you see this QR Code on a coaster, go ahead and scan it. Maybe a ride will show up. Despite the “I’m Drunk” caption, the QR Code you see above will bring you to a page...
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