by Jeff Yablon | Jan 31, 2011 | Business Process
Either I’m really easily entertained, or Dilbert’s Scott Adams is a very smart guy. I repeat the words of Mr. Adams every now and again, most recently a couple of months ago when the creator and author of the world’s most spot-on comic strip shared...
by Jeff Yablon | Jan 28, 2011 | Business Process, Customer Service
Welcome to the Internet. Everything’s Free! OK, so almost nothing is free. When we made a “Hire Us for Free” offer at Answer Guy Central, there were strings attached. They were minor, but they were strings nonetheless. When Angry Birds became free, a...
by Jeff Yablon | Jan 27, 2011 | Business Process, Customer Service, Marketing, Media, Search Engine Optimization SEO
I’ve told you before about the client who asked me if the world has too many blogs. I’ve pointed out that kids hardly blog at all. And I’ve given my opinion: if you have nothing to say you should stop blogging. You have something to say. Yesterday I...
by Jeff Yablon | Jan 26, 2011 | Customer Service
Is Groupon in the Gift Card Business? Do they sell Coupons? Maybe Groupon is trafficking in Gift Cards. Do you care which discount-providing item Groupon sells? To my dismay, some people are starting to debate the idea, apparently with the goal of compelling Groupon...
by Jeff Yablon | Jan 25, 2011 | Business Process, Search Engine Optimization SEO
In the natural course of doing business, somewhere along the line we’ve become one of the go-to consulting companies for businesses looking to move away from Hubspot. That probably had something to do with my commentary on how great Hubspot is but that you still...
