by Jeff Yablon | Jun 30, 2014 | Customer Service
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy’s Customer Service Wall of Shame to...
by Jeff Yablon | Jun 26, 2014 | Business Process, Content, Media
Intentionally provocative nature of the headline notwithstanding, there’s an element of truth to the idea that with this week’s ruling whereby the Aereo television antenna was declared illegal by the US Supreme Court, pretty much every media and content...
by Jeff Yablon | Jun 20, 2014 | Business Process, Content
My post on The Washington Redskins and Trademarks has created a bit of a storm. An old friend basically called me childish, and … he may be right. In response, today I present Terrance and Phillip, two characters from South Park who were designed as idiots....
by Jeff Yablon | Jun 19, 2014 | Business Process
I grew up in Parsippany, New Jersey. I attended Parsippany High School, where, when I was there, the school mascot was the Redskins. Or One Redskin, or something. Each year, at pep rallies and football games, we had a student dressed up as that Redskin character. I...
by Jeff Yablon | Jun 17, 2014 | Business Process, Influency
It’s a pretty good bet that you own something from—or at least something reminiscent of—IKEA. Perhaps the world’s foremost expert at producing and distributing inexpensive furniture and home goods and teaching people how to outfit small spaces to feel like...
