by Jeff Yablon | Jul 14, 2014 | Business Process, Customer Service
This morning I came across something that made me stop what I was doing and think: is the service at your favorite restaurant getting slower, and if it is, is it because of cell phones? More to the point, talking business process, does the reason matter, or is this...
by Jeff Yablon | Jul 11, 2014 | Business Process
Once upon a time I spent a bunch of time in Europe—mostly, in France. And until I learned a few hard lessons I was astonished by how different things are on the other side of the pond. France has made strides to adapt to reign in the rest of the world the...
by Jeff Yablon | Jul 9, 2014 | Marketing, Search Engine Optimization SEO
The other day, someone I’ve known since we were about ten years old and who’s a successful banking executive asked me this question: “What’s SEO?” Anyone who knows me—and I include my readers and listeners in that illustrious group—...
by Jeff Yablon | Jul 3, 2014 | Business Process, Content, Marketing
As computers get better smarter, do people get worse dumber? Anyone who’s considered what happens when computers achieve singularity—the moment when real artificial intelligence happens—has included that question in their thoughts. Today, two things happened...
by Jeff Yablon | Jul 1, 2014 | Content, Marketing, Search Engine Optimization SEO
A couple of years ago, I suggested that Google+ was merging with Facebook. My tongue-in-cheek point was metaphorical vis a vis a merger that won’t ever happen, but also steeped in reality. Privacy is over. Period. I’ve written about the evolution and...
