by Jeff Yablon | Dec 2, 2013 | Influency, Search Engine Optimization SEO
A couple of weeks ago I told you about an example of tremendous Customer Service at B&H Photo when a salesperson at B&H all but refused to sell me an overpriced item. B&H came up here once before; I used the Orthodox Jewishness of B&H’s owners to...
by Jeff Yablon | Nov 25, 2013 | Customer Service, Influency
I’m writing this as I sit in the service department waiting area at Koeppel Nissan. You may remember that when I bought a Nissan at Koeppel about a month ago I had great things to say about customer service at Koeppel, and about the way Koeppel’s General...
by Jeff Yablon | Nov 22, 2013 | Influency, Media
As a New York Knicks fan, saying anything nice about The Boston Celtics isn’t easy for me. But The Celtics’ Peter Stringer, who’s in charge of the NBA stalwart’s social media strategy, is one smart guy who deserves a bit of recognition. Mr....
by Jeff Yablon | Nov 21, 2013 | Influency
There’s an old man watching you. He’s a very smart old man. Vint Cerf was—Al Gore, are you listening?—one of the inventors of the Internet, and he’s just come out and said something I’ve been telling you for years: Privacy is a cute idea, but...
by Jeff Yablon | Nov 19, 2013 | Influency
Do you know when to give up? There are two schools of thought on giving up. One is that you never give up. Never. Never, ever, ever give up. NEVER GIVE UP! The other is that you give up as soon as the task you’re trying to achieve shows itself to be undoable, or...
