by Jeff Yablon | Feb 9, 2016 | Business Change Highlights, Customer Service
It may sound obvious, but customer service matters. Unfortunately, today I found out that at The United States Postal Service, customer service is a complete oxymoron. Which might sound obvious too. The USPS has had more than its share of customer service issues for...
by Jeff Yablon | Feb 3, 2016 | Business Process, Marketing, Search Engine Optimization SEO
Sometimes you’re rolling along doing almost everything right, and it’s good enough. Other times, doing almost everything right will get you dead. Like when the road you’re on is curvy, hilly, dark and truck-y … and rain starts falling. This...
by Jeff Yablon | Jan 28, 2016 | Content, Marketing
Is liking Donald Trump possible? Silly question, right? Whether you’re one of them or not, it seems that many, many people like Donald Trump; liking Donald Trump is totally possible. Or at least it’s possible to be moved by Donald Trump to the point that...
by Jeff Yablon | Jan 25, 2016 | Business Change Highlights, Customer Service
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
by Jeff Yablon | Jan 21, 2016 | Customer Service
Rub-a-dub-dub, it’s Birmingham Alabama Customer Service in the tub. There’s no joke about hotels, soap, or Birmingham Alabama here. I happen to be in Birmingham this week, and the soap in my hotel bathroom is as you see in the video; it’s a...
