How (like, ‘HOW?’) Do People Find You ?

Generally speaking, I hate software patents. I believe they stifle innovation and make it harder to achieve Influency unless you’re a lucky company like Apple, sitting on a trove of patents, or you’re one of those folks making an entire business as a...

In Customer Service, When Can You Say “No” ?

The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right! Well, no, to all of those things including the one...