by Jeff Yablon | Nov 17, 2016 | Business Process, Customer Service
If you’ve ever tried to get customer service from Uber, the following six words probably won’t surprise you: Uber Does Not Care About You. OK, eliminate the last two. It’s really Uber does not care; the part about you is incidental. This would be a...
by Jeff Yablon | Nov 11, 2016 | Business Process
It’s the death of the blog. Again. This time, depending on how you read the words “death of the blog”, there’s a new legitimacy to the claim. As the folks at WP Tavern point out, one of the most prolific and long-standing bloggers around has...
by Jeff Yablon | Oct 17, 2016 | Business Change Highlights, Business Process
In the United States, we’re about to elect a new President and it looks like that will be Hillary Clinton. This all-but-a-certainty got me thinking about something I wrote here several years ago. Back in 2012 I wrote this piece titled It Takes a Village, giving...
by Jeff Yablon | Mar 9, 2016 | Business Change Highlights, Business Process
Sometimes, you’re just too fat. There, I said it. And while both people of girth and the politically-correct might get all up in arms about it, the question of what happens when you are too fat is an important one to ask about. Maybe it’s unfair of me to...
by Jeff Yablon | Feb 3, 2016 | Business Process, Marketing, Search Engine Optimization SEO
Sometimes you’re rolling along doing almost everything right, and it’s good enough. Other times, doing almost everything right will get you dead. Like when the road you’re on is curvy, hilly, dark and truck-y … and rain starts falling. This...
