by Jeff Yablon | Jan 14, 2011 | Customer Service
One more run at the wisdom of Julien Smith: Our final “Julien Smith is brilliant” angle? Customer Service. Last week I wrote about Julien Smith’s common-sense diet plan. Based on a few simple ideas, it’s a great place to start if you need to...
by Jeff Yablon | Jan 12, 2011 | Customer Service, Media
Have you ever had a customer service representative, immediately after doing the opposite, speak the words “I hope I’ve provide you outstanding customer service today” as your contact with them ended? Of course you have. Not actually providing...
by Jeff Yablon | Jan 6, 2011 | Business Process, Customer Service, Marketing, Search Engine Optimization SEO
Julien Smith Rocks. I’m not prone to gushing that way. I think Anthony Robbins is a fraud, I believe Chris Brogan, smart as he is, to have very little of any real importance to say, and in my eyes Ken Rutkowski, a great guy and former business partner, is...
by Jeff Yablon | Jan 4, 2011 | Business Process, Content, Customer Service, Search Engine Optimization SEO
How can The Gorillaz be part of the evil that is the iPad? By using everybody’s favorite tablet computer well, and then watching their music label and bad writing make them look bad. Gizmodo, one of those incredibly popular technology blogs that has supplanted...
by Jeff Yablon | Jan 3, 2011 | Customer Service
I don’t imagine too many people expect good customer service at the Division of Motor Vehicles. It’s a state-run agency, staffed by people who get paid by the hour and whose productivity is barely measured, if at all. In short, there’s no reason for...
