by Jeff Yablon | Jul 9, 2014 | Marketing, Search Engine Optimization SEO
The other day, someone I’ve known since we were about ten years old and who’s a successful banking executive asked me this question: “What’s SEO?” Anyone who knows me—and I include my readers and listeners in that illustrious group—...
by Jeff Yablon | Jul 3, 2014 | Business Process, Content, Marketing
As computers get better smarter, do people get worse dumber? Anyone who’s considered what happens when computers achieve singularity—the moment when real artificial intelligence happens—has included that question in their thoughts. Today, two things happened...
by Jeff Yablon | Jul 1, 2014 | Content, Marketing, Search Engine Optimization SEO
A couple of years ago, I suggested that Google+ was merging with Facebook. My tongue-in-cheek point was metaphorical vis a vis a merger that won’t ever happen, but also steeped in reality. Privacy is over. Period. I’ve written about the evolution and...
by Jeff Yablon | Jun 30, 2014 | Customer Service
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy’s Customer Service Wall of Shame to...
by Jeff Yablon | Jun 26, 2014 | Business Process, Content, Media
Intentionally provocative nature of the headline notwithstanding, there’s an element of truth to the idea that with this week’s ruling whereby the Aereo television antenna was declared illegal by the US Supreme Court, pretty much every media and content...
